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Asked a question 2 years ago

Smart Lights - Wi-fi Network Issue

I'm trying to connect my bulb in my lamp but it won't let me connect , ill first connect to my hom to my home wifi then when I go to click on the light choice it says my network is something else which I've never connected to nor seen in my wifi settings we tried to reset it by turning it off 5 times and we get the flashing lights but we can not get past that because it says something about my network needs 5g data or something? I'm lost

Where am I?

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Hi Erin Elkin, thank you for reaching out to us.

We are a bit confused about the question that you have asked, since you have not mentioned the brand? Can you please share the screenshots with us, so that we can look into the issue?